Overview
At [OVERSEASORCHID ONLINE SHOP], we strive to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and refund policy below.
1. Return Period
You may return items within [30] days of receiving your order for a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original packaging.
- The item must be accompanied by the original receipt or proof of purchase.
- Certain items, such as [list any non-returnable items, e.g., clearance items, personalized products], are not eligible for return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Customer Service Email] to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item to the address provided by our customer service team.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10] business days.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
If you would like to exchange an item for a different size or color, please initiate the return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of receipt, and we will provide instructions for a replacement or refund.
8. Contact Us
If you have any questions regarding our return and refund policy, please contact us at:
wjy@orchidxyz.com